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As a result of increased COVID-19 transmission in our local region, visiting will only be allowed for the following exceptional circumstances:

  • A maximum of two visitors for patients who are in their last hours / days and receiving end of life care
  • One carer that is supporting someone with a mental health issue, cognitive impairment such as dementia, a learning disability or autism, where not being present would cause the patient to be distressed
  • In exceptional cases, consideration will be given to individual requests following a comprehensive risk assessment.

Please contact the ward or department in advance to discuss appropriate arrangements.

We understand that patients, their families and friends may be upset at this decision, and that it is difficult to be separated from loved ones during these uncertain times.

However, the health, safety and wellbeing of our patients, communities and staff across the organisation remain our absolute priority. Thank you for your continued support and understanding at this challenging time. We will review these arrangements on a regular basis as we want to reintroduce wider visiting as soon as it is safe and practical to do so.

You can read more about our safety measures here.

Visiting the Emergency Department

Visiting is still temporarily limited within our Emergency Departments and Acute Medical Unit (AMU) at this time in order to maintain social distancing and reduce the risk of infection. If you are attending one of our emergency departments, one carer is permitted to accompany a patient in exceptional circumstances. Please speak to staff on arrival for more information. Any other relatives or friends will be required to wait outside of the hospital.

Outpatient appointments

If you are attending an outpatient appointment, to maintain safe social distancing and reduce the risk of infection, we please ask that you attend your appointment alone. If you need to be accompanied, one carer is permitted in exceptional circumstances, but please discuss this with your care team beforehand. Any other relatives or friends will be required to wait outside of the hospital.

Thank you for your continued support and understanding at this challenging time. We will review these arrangements on a regular basis.

Supporting patients and families

We understand not everyone may be able to visit loved ones in hospital and the significant impact that this can have. Our staff will help you keep in touch throughout the COVID-19 pandemic, and can provide support to our patients, their relatives and carers in a number of ways.

Our staff are here to support families to keep in touch with their loved ones while they are in hospital if they are unable to visit. Where possible, we encourage you to contact your loved one directly by mobile phone or tablet.

Personal property

For infection control purposes, the only personal property that can be received in to the organisation are:

  • Mobile phones
  • Mobile phone chargers
  • Tablet devices
  • E-readers (e.g. Kindle)
  • Nightwear
  • Underwear
  • Clothing for discharge.

Exceptions to this list will be made for items such as glasses, dentures, hearing aids and walking aids.

Visitors can bring the above items in with them if they have a pre-booked appointment slot. If no slot is booked, they will need to contact the wards directly and arrange to drop off property.

Downloads:

Visitor's Charter Poster A3.pdf, Modified: 04/08/2016 11:02AM | Download: Visitor's Charter Poster A3.pdf
Visitor's Charter Leaflet V9.pdf, Modified: 04/08/2016 11:02AM | Download: Visitor's Charter Leaflet V9.pdf
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