We aim to see all our patients as quickly and as safely as possible when they visit the Accident and Emergency Department.

Please remember that everyone is assessed on clinical need so people will not always been seen in the order that they arrive.


You will be booked into the department by our reception staff who will ask you for a number of details including your personal information, GP details and your presenting complaint or condition.

Initial Assessment

An experienced nurse or doctor will see you and assess your condition. At this point they may direct you to an alternative area in the department for further assessment and/or treatment. You may also be discharged with advice and/or medication and treatment if required.


Following assessment, you will either be discharged from the department or admitted to the hospital.

Discharged patients will leave with advice and/or medication and treatment with a letter being sent to your GP outlining what has happened or if any follow up is required.

If it is decided that you require further treatment you may be admitted to the hospital. You will be referred to a relevant specialist team who will take over your care.

We are unable to provide transport home for most patients. If you want to order a taxi, there is a free phone in the A&E waiting area and Aintree is well served by public transport.